FAQ’S
Frequent Answer Question's
We want you to love your SMART PEPPER products. If you’re not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of receiving your order. Simply contact our customer service team to initiate the return, and we’ll provide you with a return shipping label. Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it. Refunds will be processed within 5-7 business days after we receive your return.
We strive to deliver your SMART PEPPER products as quickly as possible. Once your order is placed, it typically takes 1-2 business days to process. After processing, standard shipping usually takes 5-7 business days within the continental United States. For international orders, shipping times vary depending on your location and chosen shipping method, but generally range from 10-15 business days. You will receive a tracking number once your order has been shipped.
Tracking your order is easy! Once your order has been shipped, we’ll send you a confirmation email with a tracking number. Simply click on the tracking number to view the status of your shipment. If you have any issues or need further assistance, feel free to contact our customer support team, and we’ll be happy to help.
For your convenience, we accept a wide range of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay. All transactions are securely processed to ensure your personal information is protected.
Yes, SMART PEPPER proudly ships to many countries around the world. International shipping rates and delivery times will vary based on your location. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. For specific shipping details to your country, please check our Shipping Policy page or contact our customer service team.
We’re committed to providing high-quality products that are built to last. To help you get the most out of your SMART PEPPER items, we recommend the following care tips:
• Cookware: Hand wash with mild soap and water to maintain the finish. Avoid using metal utensils to prevent scratches.
• Knives: Wash by hand and dry immediately to prevent rusting. Store in a knife block or on a magnetic strip.
• Stoneware: Microwave and dishwasher safe, but avoid sudden temperature changes to prevent cracking.
• Wooden Utensils: Hand wash and occasionally oil to maintain the wood’s natural finish.
For specific care instructions, please refer to the product packaging or our detailed care guide on the product page.
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, but we’ll do our best to accommodate your request if the order hasn’t yet been shipped. Once an order is processed and shipped, we’re unable to make changes, but you can always return the item once you receive it.
Yes, we offer digital gift cards that make the perfect gift for any cooking enthusiast! Our gift cards are available in various denominations and can be used on any SMART PEPPER products. Once purchased, the gift card will be delivered directly to the recipient’s email with instructions on how to redeem it.
We’re here to help! You can reach our customer service team through the Contact Us page on our website, where you can submit a form with your inquiry. Alternatively, you can email us at [your email address] or call us at [your phone number]. Our support team is available Monday to Friday, from 9 AM to 6 PM EST. We strive to respond to all inquiries within 24 hours.
We take great care in packaging our products, but if your item arrives damaged, please contact us immediately. Send us an email with your order number and photos of the damaged product, and we will arrange for a replacement or a refund, depending on your preference.